Decision tree
Washer not draining troubleshooting
Owner-level order for washer drain, long pump-out, standing-water, and slow-drain codes before opening panels or assuming a repair.
Safe first
- Pause or cancel the cycle if the controls respond.
- Keep power and water safety in mind before touching hoses or panels.
- Confirm the exact displayed code and brand before using a record page.
Stop and call service when
- Water is leaking or near electrical connections.
- The drain path requires panel removal and the manual is not clear.
- The code returns after visible hose and installation checks.
Decision sequence
Check visible drain routing
Look for a kinked, crushed, or badly positioned drain hose without moving the washer into an unsafe position.
Check installation clues
Recent installation, moving, or standpipe changes can create slow drain or siphon behavior.
Use the exact code page
Open the matching brand and code record before cleaning filters or accessing pump areas, because access differs by model.
Related symptom hubs
Related code records
OEError code
Usually indicates that the washer is not draining as expected.
5EError code
This code commonly points to a drainage issue. Samsung often treats 5E and 5C as related display variants.
F9 E1Error code
Most Whirlpool sources describe F9 E1 as a warning that the washer is taking too long to drain.
F21Error code
Whirlpool documents F21 as a warning that the front-load washer drain time is longer than expected.
F9 E1Error code
Manufacturer guidance usually ties F9 E1 to a long drain condition or drain pump system problem.
E2Error code
Most Frigidaire sources describe E2 as a warning that a Frigidaire top-load washer is taking too long to drain or is not draining properly.
E21Error code
Usually indicates that an Electrolux front-load washer is taking too long to pump out water.